Shipping Policy | Vaya

At Vaya, we are committed to providing a smooth and transparent shipping experience. Please review our shipping policy carefully to understand our procedures and estimated timelines.

Processing Time

Once your order is placed and payment is successfully processed, we begin preparing your items for shipment. This typically takes 1-3 business days, depending on order volume and product availability.

Shipping Methods

We work with trusted global carriers to ensure secure delivery of your orders. The shipping method is determined based on factors such as the destination, package size, and weight.

  • Standard Shipping is available for most orders.
  • Shipping options and costs are displayed during checkout.

Shipping Costs

We offer clear and simple shipping rates:

  • Orders under $50: A flat shipping fee of $4.99 applies.
  • Orders over $50: Enjoy free shipping.

Estimated Delivery Time

Delivery times may vary depending on your location and external factors.

  • Typical Delivery: 8-12 business days from the date of processing.
  • Extended Delivery: In rare cases, delivery may take up to 30 business days due to:
    • Customs delays
    • Logistics challenges with carriers
    • Unforeseen circumstances (e.g., weather disruptions)

We appreciate your patience and understanding if delivery times are extended.

Order Tracking

Once your order ships, you will receive a tracking number via email or your customer account.

  • Tracking updates may take up to 48 hours to appear in the carrier’s system.
  • Please note that some shipping methods or destinations may not support tracking.

Delays and Extended Delivery Times

While we aim to deliver your orders promptly, certain factors beyond our control may lead to delays. These include, but are not limited to:

  • Customs processing times
  • Carrier-related issues
  • Global events or disruptions

If your order is delayed beyond the expected timeframe, please contact our customer support team for assistance. We will work with the carrier to resolve the issue and provide updates.

Address Accuracy

To ensure successful delivery, please double-check your shipping address during checkout.

  • Vaya is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Non-Delivery or Lost Packages

If your package has not arrived within the estimated delivery window, please contact us:

  • We will investigate with the shipping carrier to locate your package.
  • If confirmed lost, we will offer a replacement or refund, depending on the situation.

Customs, Duties, and Taxes

For international orders, customs duties and taxes may apply:

  • These fees are determined by your local customs authority and are the responsibility of the customer.
  • Please check with your local customs office for more information.

Contact Us

If you have questions or concerns about your order, please contact our customer support team. We’re here to ensure your experience with Vaya is smooth and satisfactory.