Have Questions?
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Clear Answers for Your Vaya Journey
Do you offer free shipping?
Yes, we offer free shipping on all orders, ensuring a smooth and transparent shopping experience.
What is your return policy?
We provide a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund, subject to our refund policy criteria.
How do I initiate a return?
To initiate a return, contact our support team atSupport@vayawear.comwithin 30 days of receiving your order. Our team will guide you through the process, including issuing a Return Merchandise Authorization (RMA) number.
How long does shipping take?
Orders are typically delivered within 8-12 business days from the date of processing. In rare cases, delivery may take up to 30 days due to customs or carrier delays.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. Please note that it may take up to 48 hours for tracking updates to appear in the system.
Are there any items that cannot be returned?
Yes, certain items such as gift cards, final sale items, and personalized or hygiene products are non-returnable. If you're unsure about an item's eligibility, please contact our support team.
What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, contact us immediately atSupport@vayawear.com. We will work with you to provide a replacement, refund, or another appropriate solution.
What payment methods do you accept?
We accept various payment methods, including credit and debit cards, to make your shopping experience as seamless as possible.
Do you ship internationally?
Yes, we ship worldwide. However, international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How can I contact customer support?
You can reach our customer support team at SuppSupport@vayawear.com. We strive to respond to all inquiries within 24 hours.
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